- When you place an order for a structure, we will tell you the ESTIMATED turn-around time for your area. (For example: 2-4 weeks) *The schedules are not finalized until about 3 days in advance of delivery, and it is impossible to precisely predict a schedule before it is written, for the reasons listed below:
1. There must be a certain amount of orders on a load, in order to send the installers out for deliveries: There normally has to be at least $14-$17 thousand dollars worth of orders on a load, in order for the suppliers to authorize scheduling to send out the install crews.
2. Each of those orders must be coordinated together within an area, and all customers must be willing and able to accept the delivery. Every customer MUST be contacted DIRECTLY, and verbally give acceptance of the scheduled delivery date.
3. Each load will be given to the next available install crew that is assigned to your local factory. For the safety of that crew, we will pay close attention to the weather forecast for your entire delivery area. (Sometimes, this is not only your local forecast- the delivery area consists of the factory location, and all scheduled deliveries for each load.)
- We will try and give you as much notice as possible, but please keep in mind that the turn-around time we give you upon placing your order is only an estimation! (Estimations are educated guesses, based on the experiences of the scheduler for your area, and they do their best to predict a schedule before it is written!)
- There are many factors that influence delivery such as: weather, traffic, the time it takes to install the previous customer's orders, etc., so we appreciate your patience and cooperation!
Some important things to remember:
- Even the best suppliers can experience delays or mechanical issues. In our experience, the most important thing is the way that these rare situations are handled.
We love our customers, so feel free to visit during normal business hours.
5581 Hwy 87 East, San Antonio, TX 78222, US
Monday - Friday: 9am - 5pm
Saturday: By appointment